This is a “Thank you” letter, and I guess, a commendation letter as well. Yes, I know you already have a bunch of these. Yes, I know it sounds kind of ‘cliché-ish. Yes, I know that if you give this to a potential client they’ll say, “Yeah, Yeah. We know… blah, blah blah…” But I’m writing it anyway. Since day one you have been very helpful, understanding and cooperative. You have shown great professionalism in following up and following through. You have shown that you have a great deal of knowledge and experience and an ability to work with all of the necessary parties. And you have been friendly too. I guess that pretty much says it all. Very sincerely, Norman